1. Cancellations & Refunds
-
More than 7 days before the course: You may cancel your booking for a full refund or reschedule to a future date (subject to availability).
-
Within 7 days of the course: Unfortunately, we are unable to offer a refund but will do our best to reschedule you as soon as we have availability.
-
Non-attendance without notice: If you do not attend the course and have not informed us in advance, the booking will be treated as a no-show, and no refund or reschedule will be possible.
2. Illness or Emergency
-
If you are unwell or unable to attend due to an emergency, please contact us as soon as possible.
-
We may be able to offer a reschedule (one-time only) at our discretion, particularly if you provide notice and we are able to fill your space.
-
Refunds will not be issued for illness-related cancellations, but we will always do our best to accommodate a new date.
3. Gift Vouchers
-
Vouchers are non-refundable but are valid for 12 months from the date of purchase.
-
Vouchers can be transferred to someone else at any time before the course.
-
If the voucher holder is unable to attend due to illness or unforeseen circumstances, please contact us at least 48 hours in advance and we will do our best to offer an alternative date (subject to availability).
4. Cancellations by Us
-
In the unlikely event that we need to cancel a course (e.g. due to staff illness or low numbers), we will offer a full refund or reschedule, whichever you prefer.